{"id":127182,"date":"2026-04-06T13:47:54","date_gmt":"2026-04-06T10:47:54","guid":{"rendered":"https:\/\/kalambakalibrary.org\/events\/%ce%b5%ce%ba%cf%80%ce%b1%ce%b9%ce%b4%ce%b5%cf%85%cf%84%ce%b9%ce%ba%ce%ae-%ce%b7%ce%bc%ce%b5%cf%81%ce%af%ce%b4%ce%b1-%ce%b3%ce%b9%ce%b1-%cf%84%ce%b7%ce%bd-%ce%b5%ce%be%cf%85%cf%80%ce%b7%cf%81%ce%ad\/"},"modified":"2026-04-06T13:57:00","modified_gmt":"2026-04-06T10:57:00","slug":"%ce%b5%ce%ba%cf%80%ce%b1%ce%b9%ce%b4%ce%b5%cf%85%cf%84%ce%b9%ce%ba%ce%ae-%ce%b7%ce%bc%ce%b5%cf%81%ce%af%ce%b4%ce%b1-%ce%b3%ce%b9%ce%b1-%cf%84%ce%b7%ce%bd-%ce%b5%ce%be%cf%85%cf%80%ce%b7%cf%81%ce%ad","status":"publish","type":"event","link":"https:\/\/kalambakalibrary.org\/en\/events\/%ce%b5%ce%ba%cf%80%ce%b1%ce%b9%ce%b4%ce%b5%cf%85%cf%84%ce%b9%ce%ba%ce%ae-%ce%b7%ce%bc%ce%b5%cf%81%ce%af%ce%b4%ce%b1-%ce%b3%ce%b9%ce%b1-%cf%84%ce%b7%ce%bd-%ce%b5%ce%be%cf%85%cf%80%ce%b7%cf%81%ce%ad\/","title":{"rendered":"Training workshop on customer service for the retail, hospitality, and tourism sectors, organized by the Trikala Chamber of Commerce"},"content":{"rendered":"<div class=\"em em-view-container\" id=\"em-view-1258870533\" data-view=\"event\">\r\n\t<div class=\"em pixelbones em-item em-item-single em-event em-event-single em-event-21004 \" id=\"em-event-1258870533\" data-view-id=\"1258870533\">\r\n\t\t<section class=\"em-item-header\"  style=\"--default-border:#FFFFFF;\">\r\n\t\r\n\t<div class=\"em-item-meta\">\r\n\t\t<section class=\"em-item-meta-column\">\r\n\t\t\t<section class=\"em-event-when centEventInfo\">\r\n\t\t\t\t<h3>Date & Time<\/h3>\r\n\t\t\t\t\r\n\t\t\t\t<div class=\"em-item-meta-line em-event-date em-event-meta-datetime\">\r\n\t\t\t\t\t<span class=\"em-icon-calendar em-icon\"><\/span>\r\n\t\t\t\t\tApril 23, 2026\r\n\t\t\t\t<\/div>\r\n\t\t\t\t \r\n\t\t\t\t<div class=\"em-item-meta-line em-event-time em-event-meta-datetime\">\r\n\t\t\t\t\t<span class=\"em-icon-clock em-icon\"><\/span>\r\n\t\t\t\t\t5:30 pm - 8:00 pm\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<button type=\"button\" class=\"em-event-add-to-calendar em-tooltip-ddm em-clickable input\" data-button-width=\"match\" data-tooltip-class=\"em-add-to-calendar-tooltip\" data-content=\"em-event-add-to-colendar-content-63818452\"><span class=\"em-icon em-icon-calendar\"><\/span> Add To Calendar<\/button>\r\n\t\t\t\t\t<div class=\"em-tooltip-ddm-content em-event-add-to-calendar-content\" id=\"em-event-add-to-colendar-content-63818452\">\r\n\t\t\t\t\t\t<a class=\"em-a2c-download\" href=\"https:\/\/kalambakalibrary.org\/en\/events\/%ce%b5%ce%ba%cf%80%ce%b1%ce%b9%ce%b4%ce%b5%cf%85%cf%84%ce%b9%ce%ba%ce%ae-%ce%b7%ce%bc%ce%b5%cf%81%ce%af%ce%b4%ce%b1-%ce%b3%ce%b9%ce%b1-%cf%84%ce%b7%ce%bd-%ce%b5%ce%be%cf%85%cf%80%ce%b7%cf%81%ce%ad\/ical\/\" target=\"_blank\">Download ICS<\/a>\r\n\t\t\t\t\t\t<a class=\"em-a2c-google\" href=\"https:\/\/www.google.com\/calendar\/event?action=TEMPLATE&#038;text=Training+workshop+on+customer+service+for+the+retail%2C+hospitality%2C+and+tourism+sectors%2C+organized+by+the+Trikala+Chamber+of+Commerce&#038;dates=20260423T173000\/20260423T200000&#038;details=&#038;location=&#038;trp=false&#038;sprop=https%3A%2F%2Fkalambakalibrary.org%2Fen%2Fevents%2F%25ce%25b5%25ce%25ba%25cf%2580%25ce%25b1%25ce%25b9%25ce%25b4%25ce%25b5%25cf%2585%25cf%2584%25ce%25b9%25ce%25ba%25ce%25ae-%25ce%25b7%25ce%25bc%25ce%25b5%25cf%2581%25ce%25af%25ce%25b4%25ce%25b1-%25ce%25b3%25ce%25b9%25ce%25b1-%25cf%2584%25ce%25b7%25ce%25bd-%25ce%25b5%25ce%25be%25cf%2585%25cf%2580%25ce%25b7%25cf%2581%25ce%25ad%2F&#038;sprop=name:Kalambaka+Library&#038;ctz=Europe%2FAthens\" target=\"_blank\">Google Calendar<\/a>\r\n\t\t\t\t\t\t<a class=\"em-a2c-apple\" href=\"webcal:\/\/kalambakalibrary.org\/en\/events\/%ce%b5%ce%ba%cf%80%ce%b1%ce%b9%ce%b4%ce%b5%cf%85%cf%84%ce%b9%ce%ba%ce%ae-%ce%b7%ce%bc%ce%b5%cf%81%ce%af%ce%b4%ce%b1-%ce%b3%ce%b9%ce%b1-%cf%84%ce%b7%ce%bd-%ce%b5%ce%be%cf%85%cf%80%ce%b7%cf%81%ce%ad\/ical\/\" target=\"_blank\">iCalendar<\/a>\r\n\t\t\t\t\t\t<a class=\"em-a2c-office\" href=\"https:\/\/outlook.office.com\/calendar\/0\/deeplink\/compose?allday=false&#038;body=&#038;location=&#038;path=\/calendar\/action\/compose&#038;rru=addevent&#038;startdt=2026-04-23T17%3A30%3A00%2B03%3A00&#038;enddt=2026-04-23T20%3A00%3A00%2B03%3A00&#038;subject=Training+workshop+on+customer+service+for+the+retail%2C+hospitality%2C+and+tourism+sectors%2C+organized+by+the+Trikala+Chamber+of+Commerce\" target=\"_blank\">Office 365<\/a>\r\n\t\t\t\t\t\t<a class=\"em-a2c-outlook\" href=\"https:\/\/outlook.live.com\/calendar\/0\/deeplink\/compose?allday=false&#038;body=&#038;location=&#038;path=\/calendar\/action\/compose&#038;rru=addevent&#038;startdt=2026-04-23T17%3A30%3A00%2B03%3A00&#038;enddt=2026-04-23T20%3A00%3A00%2B03%3A00&#038;subject=Training+workshop+on+customer+service+for+the+retail%2C+hospitality%2C+and+tourism+sectors%2C+organized+by+the+Trikala+Chamber+of+Commerce\" target=\"_blank\">Outlook Live<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\r\n\t\t\t<\/section>\r\n\t\t<\/section>\r\n\r\n\t\t<section class=\"em-item-meta-column\">\r\n\t\t\t<section class=\"em-event-where centEventInfo\">\r\n\t\t\t\t<h3>Location<\/h3>\r\n\t\t\t\t<div class=\"em-item-meta-line em-event-location\">\r\n\t\t\t\t\t<span class=\"em-icon-location em-icon\"><\/span>\r\n\t\t\t\t\t<div>\r\n\t\t\t\t\t\tLibrary\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/section>\r\n\t\t\t\t\t\t\r\n\t\t<\/section>\r\n\t\t\r\n\t\t<section class=\"em-item-meta-column centLastCol\">\r\n\t\t\t<!---->\r\n\t\t\t\r\n\t\t\t<section class=\"em-item-taxonomies centEventInfo \">\r\n\t\t\t\t<h3>Category<\/h3>\r\n\t\t\t\t\r\n\t\t\t\t<div class=\"em-item-meta-line em-item-taxonomy em-event-categories\">\r\n\t\t\t\t\t<span class=\"em-icon-category em-icon\"><\/span>\r\n\t\t\t\t\t<div>\t<ul class=\"event-categories\">\r\n\t\t\t\t\t<li><a href=\"https:\/\/kalambakalibrary.org\/en\/events\/categories\/other-events\/\">Other Events<\/a><\/li>\r\n\t\t\t<\/ul>\r\n\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t<\/section>\r\n\t\t\t\r\n\t\t<\/section>\t\r\n\t<\/div>\r\n<\/section>\t<\/div>\r\n<\/div>\r\n\t","protected":false},"excerpt":{"rendered":"<p>April 23, 2026 @ 5:30 pm &#8211; 8:00 pm &#8211; <\/p>\n","protected":false},"author":6,"featured_media":127185,"template":"","meta":[],"class_list":["post-127182","event","type-event","status-publish","has-post-thumbnail","hentry","event-categories-other-events"],"acf":[],"yoast_head":"<!-- This site is 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workshop: <b data-path-to-node=\"3\" data-index-in-node=\"83\">\"Customer Service in Retail, Hospitality, and Tourism.\"<\/b><\/p>\r\n<p data-path-to-node=\"4\">The event will take place on <b data-path-to-node=\"4\" data-index-in-node=\"29\">Thursday, April 23, 2026, from 17:30 to 20:00<\/b>, at the <b data-path-to-node=\"4\" data-index-in-node=\"83\">Kalambaka Library<\/b> (9 Rodou St., Kalambaka).<\/p>\r\n\r\n<h3 data-path-to-node=\"5\"><b data-path-to-node=\"5\" data-index-in-node=\"0\">Keynote Speakers<\/b><\/h3>\r\n<ul data-path-to-node=\"6\">\r\n \t<li>\r\n<p data-path-to-node=\"6,0,0\"><b data-path-to-node=\"6,0,0\" data-index-in-node=\"0\">Mr. Giannis Zisimatos<\/b>: CEO of Zisimatos Management and Certified Trainer.<\/p>\r\n<\/li>\r\n \t<li>\r\n<p data-path-to-node=\"6,1,0\"><b data-path-to-node=\"6,1,0\" data-index-in-node=\"0\">Mr. Christos Loukas<\/b>: Business Consultant and Executive Trainer.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h3 data-path-to-node=\"7\"><b data-path-to-node=\"7\" data-index-in-node=\"0\">Workshop Agenda<\/b><\/h3>\r\n<p data-path-to-node=\"8\">The session will cover the following key topics:<\/p>\r\n\r\n<ol start=\"1\" data-path-to-node=\"9\">\r\n \t<li>\r\n<p data-path-to-node=\"9,0,0\"><b data-path-to-node=\"9,0,0\" data-index-in-node=\"0\">Mirroring the Customer:<\/b> \"If I were the customer, what would I think?\"<\/p>\r\n<\/li>\r\n \t<li>\r\n<p data-path-to-node=\"9,1,0\"><b data-path-to-node=\"9,1,0\" data-index-in-node=\"0\">Proactive Reception:<\/b> Mastering the first minutes of the sale.<\/p>\r\n<\/li>\r\n \t<li>\r\n<p data-path-to-node=\"9,2,0\"><b data-path-to-node=\"9,2,0\" data-index-in-node=\"0\">Active Selling:<\/b> Transitioning from salesperson to consultant; the art of questioning.<\/p>\r\n<\/li>\r\n \t<li>\r\n<p data-path-to-node=\"9,3,0\"><b data-path-to-node=\"9,3,0\" data-index-in-node=\"0\">Maximizing Value:<\/b> Cross-selling and up-selling techniques.<\/p>\r\n<\/li>\r\n \t<li>\r\n<p data-path-to-node=\"9,4,0\"><b data-path-to-node=\"9,4,0\" data-index-in-node=\"0\">Closing the Deal:<\/b> Ensuring the sale doesn't slip away.<\/p>\r\n<\/li>\r\n \t<li>\r\n<p data-path-to-node=\"9,5,0\"><b data-path-to-node=\"9,5,0\" data-index-in-node=\"0\">Managing Uncertainty:<\/b> Handling the customer who doesn't know what they want.<\/p>\r\n<\/li>\r\n \t<li>\r\n<p data-path-to-node=\"9,6,0\"><b data-path-to-node=\"9,6,0\" data-index-in-node=\"0\">The Human Element:<\/b> Why relationships sell more than products. Selling as an experience of courtesy.<\/p>\r\n<\/li>\r\n \t<li>\r\n<p data-path-to-node=\"9,7,0\"><b data-path-to-node=\"9,7,0\" data-index-in-node=\"0\">Loyalty &amp; Referrals:<\/b> Why returning and referring customers are the most profitable.<\/p>\r\n<\/li>\r\n \t<li>\r\n<p data-path-to-node=\"9,8,0\"><b data-path-to-node=\"9,8,0\" data-index-in-node=\"0\">Trend Monitoring &amp; Agility:<\/b> Three steps toward the future.<\/p>\r\n<\/li>\r\n \t<li>\r\n<p data-path-to-node=\"9,9,0\"><b data-path-to-node=\"9,9,0\" data-index-in-node=\"0\">From Shop-Front to Outward Growth.<\/b><\/p>\r\n<\/li>\r\n<\/ol>\r\n<blockquote data-path-to-node=\"10\">\r\n<p data-path-to-node=\"10,0\">[!IMPORTANT] The workshop will be <b data-path-to-node=\"10,0\" data-index-in-node=\"34\">broadcast live<\/b> on the Library\u2019s YouTube channel: <b data-path-to-node=\"10,0\" data-index-in-node=\"83\">@KalambakaLibrary<\/b>.<\/p>\r\n<\/blockquote>\r\n<h3 data-path-to-node=\"12\"><b data-path-to-node=\"12\" data-index-in-node=\"0\">About \"Level Up Your Business\"<\/b><\/h3>\r\n<p data-path-to-node=\"13\">This workshop is part of the <b data-path-to-node=\"13\" data-index-in-node=\"29\">\"Level Up Your Business\"<\/b> educational series, implemented by the <b data-path-to-node=\"13\" data-index-in-node=\"93\">Business Training Center of the Trikala Chamber<\/b>. The initiative aims to continuously upgrade the knowledge and skills of local entrepreneurs and executives. These sessions are supported by <b data-path-to-node=\"13\" data-index-in-node=\"282\">Zisimatos Management (fbsolutions.gr)<\/b> as part of the firm's Corporate Social Responsibility (CSR) program.<\/p>\r\n\r\n<h3 data-path-to-node=\"14\"><b data-path-to-node=\"14\" data-index-in-node=\"0\">Participation Details<\/b><\/h3>\r\n<ul data-path-to-node=\"15\">\r\n \t<li>\r\n<p data-path-to-node=\"15,0,0\"><b data-path-to-node=\"15,0,0\" data-index-in-node=\"0\">Admission:<\/b> Free of charge for members of the Trikala Chamber of Commerce.<\/p>\r\n<\/li>\r\n \t<li>\r\n<p data-path-to-node=\"15,1,0\"><b data-path-to-node=\"15,1,0\" data-index-in-node=\"0\">Goal:<\/b> To support the business community through high-value reciprocal services.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-path-to-node=\"16\">The Trikala Chamber invites all entrepreneurs and SME executives to participate actively, investing in knowledge, evolution, and the sustainable growth of their businesses.<\/p>\r\n<p data-path-to-node=\"17\"><b data-path-to-node=\"17\" data-index-in-node=\"0\">Level Up Your Business!<\/b><\/p>","event_youtube_video_url":"","event_date":"","event_gallery":["127178","127180"]},"_links":{"self":[{"href":"https:\/\/kalambakalibrary.org\/en\/wp-json\/wp\/v2\/events\/127182","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kalambakalibrary.org\/en\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/kalambakalibrary.org\/en\/wp-json\/wp\/v2\/types\/event"}],"author":[{"embeddable":true,"href":"https:\/\/kalambakalibrary.org\/en\/wp-json\/wp\/v2\/users\/6"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kalambakalibrary.org\/en\/wp-json\/wp\/v2\/media\/127185"}],"wp:attachment":[{"href":"https:\/\/kalambakalibrary.org\/en\/wp-json\/wp\/v2\/media?parent=127182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}