Training workshop on customer service for the retail, hospitality, and tourism sectors, organized by the Trikala Chamber of Commerce

The Trikala Chamber of Commerce cordially invites you to the educational workshop: “Customer Service in Retail, Hospitality, and Tourism.”

The event will take place on Thursday, April 23, 2026, from 17:30 to 20:00, at the Kalambaka Library (9 Rodou St., Kalambaka).

Keynote Speakers

• Mr. Giannis Zisimatos: CEO of Zisimatos Management and Certified Trainer.

• Mr. Christos Loukas: Business Consultant and Executive Trainer.

Workshop Agenda

The session will cover the following key topics:

1. Mirroring the Customer: “If I were the customer, what would I think?”

2. Proactive Reception: Mastering the first minutes of the sale.

3. Active Selling: Transitioning from salesperson to consultant; the art of questioning.

4. Maximizing Value: Cross-selling and up-selling techniques.

5. Closing the Deal: Ensuring the sale doesn’t slip away.

6. Managing Uncertainty: Handling the customer who doesn’t know what they want.

7. The Human Element: Why relationships sell more than products. Selling as an experience of courtesy.

8. Loyalty & Referrals: Why returning and referring customers are the most profitable.

9. Trend Monitoring & Agility: Three steps toward the future.

10. From Shop-Front to Outward Growth.

[!IMPORTANT] The workshop will be broadcast live on the Library’s YouTube channel: @KalambakaLibrary.

About “Level Up Your Business”

This workshop is part of the “Level Up Your Business” educational series, implemented by the Business Training Center of the Trikala Chamber. The initiative aims to continuously upgrade the knowledge and skills of local entrepreneurs and executives. These sessions are supported by Zisimatos Management (fbsolutions.gr) as part of the firm’s Corporate Social Responsibility (CSR) program.

Participation Details

• Admission: Free of charge for members of the Trikala Chamber of Commerce.

• Goal: To support the business community through high-value reciprocal services.

The Trikala Chamber invites all entrepreneurs and SME executives to participate actively, investing in knowledge, evolution, and the sustainable growth of their businesses.

Level Up Your Business!