Kalambaka Library has attained and maintains a culture of quality in all its departments and activities as well as our interactions with the wider community through our outreach program.

This level of commitment to quality is monitored and expected of our staff, our partners and all program participants. We adapt our governing principles of total quality to environmental changes and emerging imperatives by rigorous process planning that centers on the development and support of our human capital, and deployment of leading-edge technologies throughout our infrastructure.

The Kalambaka Library Quality Management System hinges on the continuous process improvement that aims at maximizing the level of services provided to our clients.

Our governance follows the basic principles of evidence-based quality management, with quality goals established by our Board of Directors and Associates under the guidance of the Board of Advisors.

The basic principles, as they are expressed in the procedures of our Library Quality Management System are:

• Compliance with specified partner and user requirements.

• Constructive cooperation with all partnering individuals and organizations.

• The continuous professional education and development of our staff.

• Root cause analysis of all client complaints or incidents of non-compliance resulting in corrective action.

• Safeguarding the availability, integrity and confidentiality of all data created, received, stored and exchanged by our activities.

• Maximizing the reliability of the Library's information resource.

Kalambaka Library conducts systematic reviews of our Quality System to stay current with developments in the fields of library science, education and culture, legislative requirements and the continued improvement of our processes.

The Library Board is committed to providing the necessary resources to meet all developing needs, and Library Management is responsible for implementing the Quality Management System. Management ensures that the Quality Policy is communicated, understood and adhered to by all our Associates.

This is our unwavering commitment and daily practice in the pursuit of Quality.

•        Computer & Internet Use Policy in the Library

•        The malicious access, modification, damage or destruction of any computer system, network, program or data is not allowed to the users.

•        The Library bears the obligation to maintain a hospitable, comfortable, safe and free of harassment environment for the employees, the membrs and each visitor of the library. The use of the library computers should suppot such an environment.

•        In accordance with the spirit of the principles of the Library, the users of the library must behave with politeness, sensitivity and respect to others during their access to and view of material on the Internet as well as during the use of the library computers in general.

•        See also Library Use Policy.

•        The computers may not be used for commercial purposes or in violation of the applicable policies of the Library.

•        The users must comply with the applicable laws on intellectual property, both the domestic and the international laws included.

•        The users must comply with the licenses of the electronic resources, the agreements and the guidelines, including those that restrict or prohibit the systematic downloading, copy, transfer, sale or comercial exploitation.

•        The users must comply with all the applicable restrictions and the guidelines regarding the use of the equipment and the electronic resources.

•        The maximum allowed duration of use of the computers at the children's department of level 1 of the building is thirty minutes (30’) and at the adolescents & adults department of level 2 of the building is sixty minutes (60’). The extension of the use of the compters by a member of the library is only allowed in certain cases (study, project elaboration e.t.c.). It is also possible to extend the use of the computers beyond the allowed time limits or for the computers to be used anew by the same member within the same day in other cases as well, only following communcation with the library personnel.

•        Up to two (2) persons are allowed to sit in front of a computer, so as to ensure the unobstructed movement of the members, the visitors and the personnel of the library in all the areas close to the above working spots.

•        The Internet use is governed by distinct rules which have been οι implemented at a level of local network of the library with the use of materials of hardware firewall appliances (hardware firewalls), aimed at the users' safety, and which are subject  to constant controls and updates by the library personnel.

•        The use of personal portable storage media (CD-ROM, DVD-ROM, Portable Hard Drives, USB flash drives e.t.c.) or of other personal devices (laptop computers, tablets, mobile phones e.t.c.) which belong to the members is only allowed, following relevant approval by the Library personnel. More specifically:

•        the use of portable storage media is possible, provided that they are exclusively connected to one PC which belongs to the Library, and which is indicated by the Library personnel. If the member wishes to store or, in general, make use of  data from and to this medium, then this is only achieved via a specific network folder or disk, which is also indicated by the Library personnel

•        the use of a personal portable PC  (laptop, tablet, mobile phone e.t.c.), is possible, provided that it is declared by the member on entry to the Library, and it is connected to a specific wireless network of the Library (GUEST) for Internet access provision.

Reservation/Borrowing of Computers and other technological equipment

•        The reservation of one computer by one or more members is allowed, following communcation with the library personnel, and filling in of the respective application form which is available in the library. The simultaneous reservation of a quantity of more than one computer or/and one interactive board/screen by the same member is not allowed.

•        Each member of the Library, over the age of 13, is entitled to request the reservation of a computer, on condition that the aforementioned application is performed at least 1 working day in advance. In the case at which the application for reservation concerns the same working day, the Library reserves on the availability of the equipment which this reservation concerns.

•        To reserve a computer or other technological equipment there must be reasons, such as:

•        elaborating a project (school, university,professional or other)

•        conducting a teleconference for educational, professional  για or other reasons.

•        The library reserves the right to deny or to annul the application for reservation of computers, if it deems it appropriate for specific reasons, such as:

•        in the case of unavailability of equipment, due to:

•        many reservations by members within the same time period.

•        use of the equipment at events-workshops organised by the library.

•        maintenance of the aforementioned equipment.

•        in the case it is deemed that there is no reason which justifies the reservation.

•        Borrowing a computer or other technological equipment is not allowed for use outside the premises of the library.

•        The area of istallation and use of the computer is defined and agreed following communication among the members and the personnel of the library.

The Special Collections room hosts the documents of the Library of fifty years ago, editions of  1965 and earlier, which cover various fields of human knowledge.

1. The Special Collections are open from Monday to Friday at the Library working hours.
2. The users have access to the shelves and can study the documents in the premises of the Library with some exceptions which are listed as follows.

• For the documents kept in specially locked shelves, the users are served by the competent employees on request.
• Documents, whose condition does not allow it (worn out), or which are under conservation, are not given for study.

3. The users ought to use the material with great care, always bearing in mind that its bigger part is irreplaceable.
4. The material of the Special Collections cannot be borrowed.
5. The use of the material of the Special Collections automatically entails its users’ compliance with the rules of the Library of Kalampaka and the applicable laws and provisions on intellectual property.
6. Reproduction of documents from the closed collections is performed only by the Library, where necessary.