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Policies

Quality Policy

Kalambaka Library has attained and maintains a culture of quality in all its departments and activities as well as our interactions with the wider community through our outreach program.

This level of commitment to quality is monitored and expected of our staff, our partners and all program participants. We adapt our governing principles of total quality to environmental changes and emerging imperatives by rigorous process planning that centers on the development and support of our human capital, and deployment of leading-edge technologies throughout our infrastructure.

The Kalambaka Library Quality Management System hinges on the continuous process improvement that aims at maximizing the level of services provided to our clients.

Our governance follows the basic principles of evidence-based quality management, with quality goals established by our Board of Directors and Associates under the guidance of the Board of Advisors.

The basic principles, as they are expressed in the procedures of our Library Quality Management System are:

• Compliance with specified partner and user requirements.

• Constructive cooperation with all partnering individuals and organizations.

• The continuous professional education and development of our staff.

• Root cause analysis of all client complaints or incidents of non-compliance resulting in corrective action.

• Safeguarding the availability, integrity and confidentiality of all data created, received, stored and exchanged by our activities.

• Maximizing the reliability of the Library's information resource.

Kalambaka Library conducts systematic reviews of our Quality System to stay current with developments in the fields of library science, education and culture, legislative requirements and the continued improvement of our processes.

The Library Board is committed to providing the necessary resources to meet all developing needs, and Library Management is responsible for implementing the Quality Management System. Management ensures that the Quality Policy is communicated, understood and adhered to by all our Associates.

This is our unwavering commitment and daily practice in the pursuit of Quality.

Area and Equipment Reservation Policy

Area and Eqipment Reservation Policy

The Library of Kalampaka provides each user or group of users, of the age of 13 or over, the possibility of free reservation of area and equipment, available at the opening hours and days of the Library.

 

Areas

Equipment

Level 0

0.06 Multimedia Room (46 seats without tables /

30 seats with 6 tables)

CD/DVD Player

Sound System

Microphone System

Garden (90 persons, out of which 50 seated)

 

Level 1

1.09 Reading Area (4 tables and 16 seats )

Desktop

1.10 Interaction Area (25 seats )

Interactive Screen

Interactive Table

1.11 Actions Balcony (9 seats )

 

1.13 Children's Balcony (15 persons)

 

Level 2

2.07 Main Collection (4 seats )

Desktop

Interactive Board

2.11 Reading Lounge (4 seats )

 

2.08-2.09 Multimedia Room (26 seats  and 7 tables)

          2.08 Multimedia Room (16 seats and 4 tables)

          2.09 Multimedia Room (10 seats and 3 tables)

Interactive Board

Sound System

All levels

 

Video Camera (only at the presence of personnel)

Laptop

Headphones

 

 

The areas are available for use up to 2 hours a day with a right of renweal in the case there is no other reservation. Delayed arrival over 15 minutes of an hour provides the Library with the right to cancel reservations.

Each reservation request should be performed by each user at least 5 working days before the desired reservation date. The reservation request may be performed a) electronically by filling in the form Reservation Request b) by the user's physical presence at the Library or via telephone.At each reservation the number of the extra persons that may possiby participate must be defined, and (if any) the respective body/association/school which the applicant represents.For a reservation to be considered valid, you must receive a reservation confirmation email or/and telephone call.

The applicant has to sign the Area Reservation Solemn Statement before the use of the room, at the Information Office. The users that have caused damage on equipment and furniture are obliged to replace them in full.

Regarding the use of the Library equipment, the users must comply with the applicable laws on intellectual property, both the domestic and the international laws included.

Computer & Internet Use Policy in the Library

•        Computer & Internet Use Policy in the Library

•        The malicious access, modification, damage or destruction of any computer system, network, program or data is not allowed to the users.

•        The Library bears the obligation to maintain a hospitable, comfortable, safe and free of harassment environment for the employees, the membrs and each visitor of the library. The use of the library computers should suppot such an environment.

•        In accordance with the spirit of the principles of the Library, the users of the library must behave with politeness, sensitivity and respect to others during their access to and view of material on the Internet as well as during the use of the library computers in general.

•        See also Library Use Policy.

•        The computers may not be used for commercial purposes or in violation of the applicable policies of the Library.

•        The users must comply with the applicable laws on intellectual property, both the domestic and the international laws included.

•        The users must comply with the licenses of the electronic resources, the agreements and the guidelines, including those that restrict or prohibit the systematic downloading, copy, transfer, sale or comercial exploitation.

•        The users must comply with all the applicable restrictions and the guidelines regarding the use of the equipment and the electronic resources.

•        The maximum allowed duration of use of the computers at the children's department of level 1 of the building is thirty minutes (30’) and at the adolescents & adults department of level 2 of the building is sixty minutes (60’). The extension of the use of the compters by a member of the library is only allowed in certain cases (study, project elaboration e.t.c.). It is also possible to extend the use of the computers beyond the allowed time limits or for the computers to be used anew by the same member within the same day in other cases as well, only following communcation with the library personnel.

•        Up to two (2) persons are allowed to sit in front of a computer, so as to ensure the unobstructed movement of the members, the visitors and the personnel of the library in all the areas close to the above working spots.

•        The Internet use is governed by distinct rules which have been οι implemented at a level of local network of the library with the use of materials of hardware firewall appliances (hardware firewalls), aimed at the users' safety, and which are subject  to constant controls and updates by the library personnel.

•        The use of personal portable storage media (CD-ROM, DVD-ROM, Portable Hard Drives, USB flash drives e.t.c.) or of other personal devices (laptop computers, tablets, mobile phones e.t.c.) which belong to the members is only allowed, following relevant approval by the Library personnel. More specifically:

•        the use of portable storage media is possible, provided that they are exclusively connected to one PC which belongs to the Library, and which is indicated by the Library personnel. If the member wishes to store or, in general, make use of  data from and to this medium, then this is only achieved via a specific network folder or disk, which is also indicated by the Library personnel

•        the use of a personal portable PC  (laptop, tablet, mobile phone e.t.c.), is possible, provided that it is declared by the member on entry to the Library, and it is connected to a specific wireless network of the Library (GUEST) for Internet access provision.

Reservation/Borrowing of Computers and other technological equipment

•        The reservation of one computer by one or more members is allowed, following communcation with the library personnel, and filling in of the respective application form which is available in the library. The simultaneous reservation of a quantity of more than one computer or/and one interactive board/screen by the same member is not allowed.

•        Each member of the Library, over the age of 13, is entitled to request the reservation of a computer, on condition that the aforementioned application is performed at least 1 working day in advance. In the case at which the application for reservation concerns the same working day, the Library reserves on the availability of the equipment which this reservation concerns.

•        To reserve a computer or other technological equipment there must be reasons, such as:

•        elaborating a project (school, university,professional or other)

•        conducting a teleconference for educational, professional  για or other reasons.

•        The library reserves the right to deny or to annul the application for reservation of computers, if it deems it appropriate for specific reasons, such as:

•        in the case of unavailability of equipment, due to:

•        many reservations by members within the same time period.

•        use of the equipment at events-workshops organised by the library.

•        maintenance of the aforementioned equipment.

•        in the case it is deemed that there is no reason which justifies the reservation.

•        Borrowing a computer or other technological equipment is not allowed for use outside the premises of the library.

•        The area of istallation and use of the computer is defined and agreed following communication among the members and the personnel of the library.

 

 

 

Guided Tours Policy

Scheduled guided tours take place in the Library premises, group or even individual tours, such as students, members of associations/ corporations/bodies, individuals.

 The tours always take place during the Library working hours and include an informative tour at all its levels, with reference to the technological infrastructure and services it provides as well as the possibility, upon request, of additional   activity - educational, artistic activity on the interactive board and introduction to the Library services.

Specifically, the tours are organized in accordance with the Library tour program and are categorized as follows:

Guided tour-Tour in the Library premises and technologies.

  • The duration of the tour circle is 30 minutes.
  • For group tours each tour circle is addressed to a group of 20-25 persons.

Guided tour and induction to the Library services.

  • The duration of the circle of the particular tour is 45 minutes.
  • At the type of the particular guided tour, an introduction to the Library services through educational programs is performed, getting to know and being familiar with its electronic catalogue, its website, the sources of information e.t.c.

Guided tour and activity on the interactive board.

  • The duration of the circle of the particular tour is 45 minutes.
  • The type of this guided tour mainly concerns schools αand part of it is getting to know the educational applications on the interactive board.

Guided tour and artistic activity.

  • The duration of the circle of the particular tour varies, depending on the kind of the additional artistic activity.

The person concerned should state the date of the guided tour as well as the details required, a week (5 working days) prior to its performance.

 This applies either if he arranges the tour via telephone or by filling in the relevant form via the Library website.

For a guided tour statement via the electronic form click here link for the guided tour form

Special Collections Policy

The Special Collections room hosts the documents of the Library of fifty years ago, editions of  1965 and earlier, which cover various fields of human knowledge.

  1. The Special Collections are open from Monday to Friday at the Library working hours.
  2. The users have access to the shelves and can study the documents in the premises of the Library with some exceptions which are listed as follows.
  • For the documents kept in specially locked shelves, the users are served by the competent employees on request.
  • Documents, whose condition does not allow it (worn out), or which are under conservation, are not given for study.
  1. The users ought to use the material with great care, always bearing in mind that its bigger part is irreplaceable.
  2. The material of the Special Collections cannot be borrowed.
  3. The use of the material of the Special Collections automatically entails its users’ compliance with the rules of the Library of Kalampaka and the applicable laws and provisions on intellectual property.
  4. Reproduction of documents from the closed collections is performed only by the Library, where necessary.
Material Donation Policy

The Library of Kalambaka accepts donations of printed material and games aiming at the enrichment and development of its collection.

The donator’s communication with the Library of Kalambaka is required for the acceptance of material donation, in order to be decided, whether the donation shall be included, and under which terms, in its collection. The donation request may be performed a) electronically by filling in the respective form in the Library webpage, b) with the donator’s physical presence at the Library and c) via telephone.

In any case, the Library of Kalampaka is responsible for the acceptance or not of the donation, taking into account parameters such as the general collection development policy, the quality and the size of the material, any necessity of creation of multiple copies in the collection, the physical condition of the material and the donator’s terms. The Library personnel is responsible for the method and the duration of the registration of the donations, as well as for the area, where they will be placed.

Donations that are deemed not to serve the Library needs may be disposed to other bodies such as schools, cultural associations or other institutions or be exchanged with material of other Libraries.